Given phrases.

a) Speak to our boss b) buy an expensive computer

c) be late d) develop a better website

e) stay three days f) interrupt her

g) go on a training course h) take the customers

i) learn to speak the local language j) launch the new product

k) order CDs online l) shake hands

Model: Our online business is bad.

We should (d) develop a better website.

1. Our team is working too many hours. We ………………………

2. The meeting is very important. We ……………………………..

3. She wants to visit a lot of customers in Spain. She ……………..

4. We have to cut costs. You ………………………………………

5. She ………………………to an expensive restaurant. It is considered inappropriate.

6. The situation is very favourable now. I think we ……………….

7. Your skills must be improved. You ……………………………..

8. If you want to understand local customers you …………………

9. You ……………………. in Japan.

10. She is very important customer. You ……………………………

11. You ……………… It’s easy and convenient.

8. Complete the sentences with appropriate modals.

1. This deal is too important to lose so we … make a mistake.

a) must c) could

b) must not d) should

2. Some of the goods are damaged so we … exchange them.

a) has to c) have to

b) had to d) will have to

3. We didn’t have any more paper in stock so we … order some more.

a) have to c) need

b) must d) had to

4. If you are independent you … work without the help or advice of other people.

a) can c) could

b) can’t d) may

5. Customers ... be confident that their credit card details are secure.

a) have c) could

b) must d) shouldn’t

6. We’ve still got plenty of stock in the warehouse so we ... order any more yet.

a) can’t c) couldn’t

b) must not d) shouldn’t

7. We lost our database once before so you ... forget to back up the files.

a) have to c) can

b) don’t have to d) must not

8. Online retailers ... offer guarantees to their customers.

a) shouldn’t c) should

b) must d) had to

9. The site ... work quickly and effectively.

a) has to c) ought

b) have to d) must

10. Websites ... be too complicated.

a) must not c) can’t

b) don’t have to d) shouldn’t

11. You ... queue up when you buy online.

a) have to c) doesn’t have to

b) don’t have to d) didn’t have to

12. Advertisers ... make false claims about their products.

a) must not c) didn’t have to

b) don’t have to d) can

13. Negotiating a contract ... often be hard work.

a) could c) must

b) should d) can

14. We ... get the tickets for the opera – they were all sold out.

a) can’t c) were able to

b) couldn’t d) could

15. The new photocopier ... print out a whole book in less than five minutes.

a) can c) must

b) should d) could

16. You ... give your passport to anyone.

a) can’t c) must

b) should d) shouldn’t

17. You ... pay after each purchase if you buy books online.

a) have to c) didn’t have to

b) don’t have to d) doesn’t have to

18. If you want your website to be effective you ... work on it all the time.

a) has to c) can

b) don’t have to d) have to

19. You ... to work hard to attract visitors to your site.

a) have c) can

b) should d) must

20. If you open a bank account in Bahamas you ... pay income tax.

a) must not c) don’t have to

b) didn’t have to d) won’t have