Willing to make concessions you are giving one ill-will only by one

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1.Don’t give the first… .

2. Don’t assume you have to match your customers’ concessions … .

3.Don’t give a concession away without … .

4.Never give away a concession without making sure the customer … .

5.The best time to get a concession from a client is when … .

6.Whatever you do, don’t advertise you’re … .

7.Make it clear that the … offer is unacceptable. When facing this situation, restate your position and its benefits to the customer. Never use these words yourself. They only create anger and … .

8.If the customer is not planning to buy, it’s pointless negotiating and you need to … .

Ex.5. Match the following definitions with the appropriate terms.

1. a takeover company’s best and most profitable division, which it may sell to discourage the raider

2. a provision in the employment contract of top-level managers that provides for severance pay or other compensation should the manager lose his job as the result of a takeover

3. the target company toward which a takeover attempt is directed

4. failure to make payments of interest or principal on the due date

5. to maintain a national currency at a fixed exchange value in terms of another

6. tactic in corporate finance used to counter a takeover or merger bidder who has made a formal bid to share holders to buy their shares. When the board of directors of the target company meets to consider the bid, they just say no

7. the person or company attempting the takeover of another company

8. any technique used by a target firm in which takeover protection could result in self-destruction

9. a communication barrier between members or departments of a financial institute intended to prevent the transfer of price-sensitive information

10. the proportion of a sum of money that is paid over a specified period of time in payment for its loan

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Сhinese walls; crown jewel; golden parachute; maiden; Nancy Reagan defense; interest rate; raider, suicide pill; peg; default

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Ex.6.Replace the phrases in italics in each sentence with the expression from the box which is closest in meaning.

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Ex.1. Choose the correct explanation for each of the aspects of operations management. | New management styles